1. Respect
Passengers must treat drivers and fellow passengers respectfully. Abusive behavior will not be tolerated.
2. Pickup Readiness
Passengers should arrive at the pickup point promptly. Drivers may wait a maximum of two (2) minutes before canceling the ride.
3. Shared Ride Understanding
COMFORT is a shared ride service. Passengers should expect additional pickups and possible delays.
4. Vehicle Care
Passengers should avoid damaging vehicles and help maintain a clean shared environment.
5. Safety
Passengers must follow driver safety instructions and wear seat belts where available.
6. Illegal Activities
Illegal substances, dangerous items, or unlawful activities are strictly prohibited.
7. Payment Responsibility
Passengers must ensure ride fares are properly paid using approved payment methods.
8. Violations
Violations of these guidelines may lead to ride cancellation, account suspension, or permanent removal from the platform.