General Terms & Conditions

1. Definitions

In these Terms, unless the context otherwise requires: Company means White Comfort Executive Transport Ltd; App means the COMFORT mobile application and related software provided by the Company; User means any person who accesses or uses the Services; Passenger means a User who requests or uses shared rides as a rider; Driver means a User who operates a vehicle to provide transportation through the platform; and Shared Ride means transportation in which multiple passengers may share a vehicle and overlapping route segments, as organised through the COMFORT platform.

2. Nature of the Service

COMFORT is a technology platform that connects passengers with drivers for shared transportation services. The Company facilitates matching, routing, payments, and related tools. Drivers provide transportation subject to their agreements with the Company and applicable law. The Services include, where available:

• Shared routing that may combine multiple pickups and drop-offs along a trip.
• Fares and trip information displayed or confirmed through the App.
• Communication and safety features made available through the platform.
• Operational policies issued by the Company from time to time.

3. Acceptance of Shared Ride Conditions

By requesting or using a Shared Ride, Passengers acknowledge and agree that:

• Routes and ETAs may be adjusted to accommodate other passengers or traffic conditions.
• Travel time may be longer than a private trip due to additional stops or shared routing.
• Pickup and drop-off order may vary based on optimisation and safety considerations.
• Vehicle occupancy may include other passengers in accordance with capacity and policy.

4. Driver Status

Drivers operating on the COMFORT platform act as employees or authorised operators of the Company, or as otherwise contractually agreed. Drivers are subject to Company policies, training requirements, and supervision as determined by White Comfort Executive Transport Ltd.

5. User Accounts and Eligibility

To use the Services, Users must:

• Meet minimum age and eligibility requirements stated in the App or by the Company.
• Provide accurate registration information and keep account details up to date.
• Maintain the security of login credentials and notify the Company of unauthorised use.

Accounts for minors may require a parent or guardian as permitted by the Company. The Company may suspend or terminate accounts that breach these Terms or pose a risk to safety or integrity.

6. Payments and Fares

Fares are calculated and displayed in accordance with pricing rules shown in the App or communicated by the Company. By confirming a trip, Passengers agree to pay the fare and any applicable fees. Approved payment methods may include:

• Mobile Money (MTN MoMo) or other electronic methods made available in the App.
• Cash payments made directly to the driver where permitted by the Company.

Passengers are responsible for ensuring payment is completed in accordance with the selected method. The Company may update fare structures and payment options with reasonable notice where required.

7. Ride Cancellation and Waiting Time

Cancellation fees or penalties may apply as described in the App. Drivers may wait up to a maximum of two (2) minutes at the pickup point before canceling a ride for non-attendance, unless a different rule is shown for a specific trip type. Repeated cancellations or no-shows may affect account standing.

8. Passenger Conduct

Passengers must not:

• Smoke or use e-cigarettes in the vehicle where prohibited.
• Consume alcohol or illegal substances during the ride.
• Engage in abusive, threatening, or harassing behaviour toward drivers or other passengers.
• Exceed seating capacity or refuse reasonable seating instructions.

Misconduct may result in immediate trip termination, account suspension, or referral to authorities where appropriate.

9. Safety Requirements

Passengers must follow reasonable safety instructions from the driver, use seat belts where fitted and required by law, and secure personal belongings. The Company encourages reporting of safety concerns through channels provided in the App or on the website.

10. Service Availability

The Services are not guaranteed to be available at all times. Availability may be affected by demand, driver supply, maintenance, force majeure events, regulatory requirements, or other factors outside the Company's reasonable control.

11. Service Areas

COMFORT operates within Ghana unless otherwise stated. The Company may modify, expand, or restrict service areas and may decline trips that fall outside operational coverage or policy.

12. Suspension or Modification of the Service

White Comfort Executive Transport Ltd may suspend, modify, or discontinue any part of the Services (including features, regions, or integrations) with or without notice where permitted by law. The Company will consider reasonable user impact when making material changes.

13. Dispute Resolution

Users should first contact customer support through the channels provided in the App or on the website. The Company will endeavour to resolve complaints in good faith. Where a dispute cannot be resolved informally:

1. Users may follow any escalation process communicated by the Company, including submission of relevant trip or account details.
2. Nothing in this section prevents either party from seeking relief in the courts of the Republic of Ghana, subject to applicable law.

14. Data Collection and Privacy

The COMFORT platform collects and processes personal data—including name, phone number, location, payment-related information, and ride history—as necessary to provide, secure, and improve the Services. Processing is described in more detail in the Company's Privacy Policy, which forms part of your understanding of how data is used.

15. Platform Misuse

The Company may suspend or terminate accounts for fraudulent bookings, harassment, repeated non-payment, circumvention of fares, attempts to arrange off-platform trips to evade policies, or other conduct that harms users or the integrity of the platform.

16. Intellectual Property

All software, branding, logos, documentation, and related technology made available through the Services are owned by or licensed to White Comfort Executive Transport Ltd. Users receive a limited, revocable licence to use the App for personal, non-commercial use in connection with the Services.

17. Limitation of Liability

To the fullest extent permitted by law, the Company is not liable for indirect, incidental, or consequential losses arising from use of the Services. Where liability cannot be excluded, it shall be limited to the amount paid for the specific ride giving rise to the claim, unless a higher minimum applies under mandatory law.

18. Force Majeure

The Company is not liable for failure or delay caused by events beyond its reasonable control, including natural disasters, civil unrest, strikes, systemic telecommunications failures, epidemics, or government actions.

19. Severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force and effect, and the parties will substitute a valid provision that most closely reflects the original intent.

20. Changes to the Terms

The Company may update these Terms from time to time. Material changes may be communicated through the App, email, or website. Continued use of the Services after changes take effect constitutes acceptance of the updated Terms, except where prohibited by law.